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HCC FW upgrade fails with "ESXi host is unreachable"

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h-series
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hci
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Applies to

  • NetApp H410C
  • NetApp Hybrid Cloud Control (HCC)

Issue

  • Upgrading compute node firmware in HCC fails.
  • Upgrade log reports error:
"description":"Hardware host <HOST_IP> compute firmware upgrade failed: ESXi host is unreachable. Contact your technical support engineer.",
"error":null,
"jobId":"<JOB_ID>",
"result":null,
"status":"failed",
"step":"Monitor ESXi host operation failed.",
"taskId":"<TASK_ID>",
"timeStarted":"2022-06-03T02:24:25.924614",
"timeUpdated":"2022-06-03T07:08:10.271136",
"type":"monitorUpgrade"
  • A reboot message remains on console of compute node.

Example:

[2022-06-03T03:16:40Z] Firmware upgrade requires cold poweroff for 1 minutes
[2022-06-03T03:16:40Z] PoweringOff System...
[ 2849.727527] syssrq: SysRq : Emergency Sync
[ 2849.749202] syssrq: SysRq : Emergency Remount R/O
[ 2849.770659] syssrq: SysRq : Power Off
[ 2849.393732] reboot: Power down

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