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NetApp Stage KB

Storage Optimization Service will not start - failed to connect to CLOUD PROVIDER : Connection timed out

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Visibility:
Public
Votes:
0
Category:
altavault
Specialty:
DP
Last Updated:

Applies to

  • AltaVault

Issue

Customer is not able to connect to the cloud provider and that is required for the Storage Optimization Service to work correctly.

Mar 11 00:25:58 localhost rfsd[46284]: [curl.INFO] (46284) HTTP request for https://s3-us-west-2.amazonaws.com:443/s3-us-west-2-ava/stats.dat
Mar 11 00:25:58 localhost rfsd[46284]: [curl.INFO] (46284) (00:23:51.464065): Hostname was NOT found in DNS cache
Mar 11 00:25:58 localhost rfsd[46284]: [curl.INFO] (46284) (00:23:51.476241):   Trying XXX.XXX.XXX.XXX...
Mar 11 00:25:58 localhost rfsd[46284]: [curl.INFO] (46284) (00:23:51.477819): Local Interface X is ip XXX.XXX.XXX.XXX using address family 2
Mar 11 00:25:58 localhost rfsd[46284]: [curl.INFO] (46284) (00:23:51.477832): Local port: 0
Mar 11 00:25:58 localhost rfsd[46284]: [curl.INFO] (46284) (00:25:58.759472): connect to XXX.XXX.XXX.XXX port 443 failed: Connection timed out
Mar 11 00:25:58 localhost rfsd[46284]: [curl.INFO] (46284) (00:25:58.759499): Failed to connect to s3-(REGION)-2.amazonaws.com port 443: Connection timed out
Mar 11 00:25:58 localhost rfsd[46284]: [curl.INFO] (46284) (00:25:58.759509): Closing connection 0
Mar 11 00:25:58 localhost rfsd[46284]: [retry.INFO] (46284) retry 12 resetting connection because status=Connection timed out

 

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