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Single file restore from Altavault to SnapMirror destination failed with CSM timeout

Last Updated:

Applies to

  • AltaVault 4.4.x 
  • ONTAP 9


  • If the file information request takes longer than 10 min during SnapMirror Single File Restore from AltaVault, the restore will fail with the following error:
Last Transfer Error: Failed to get information for source endpoint "" for setup of transfer. (CSM: An operation did not complete within the specified timeout window.)
  • No errors will be seen from the AltaVault logs during the fetch of file information from the AltaVault database.


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