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Single file restore from Altavault to SnapMirror destination failed with CSM timeout

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Category:
altavault
Specialty:
DP
Last Updated:

Applies to

  • AltaVault 4.4.x 
  • ONTAP 9

Issue

  • If the file information request takes longer than 10 min during SnapMirror Single File Restore from AltaVault, the restore will fail with the following error:
Last Transfer Error: Failed to get information for source endpoint "xxx.xxx.xxx.xxx:/share/data_vol" for setup of transfer. (CSM: An operation did not complete within the specified timeout window.)
 
  • No errors will be seen from the AltaVault logs during the fetch of file information from the AltaVault database.

 

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Case Citation
de6fabd6-8957-466c-ad07-0e9fdd1fdd9a