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Restores from AltaVault are failing on DMA with Media Error after restoring portion of data

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Category:
altavault
Specialty:
DP
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Applies to

  • AltaVault 4.4 and above
  • CommVault IntelliSnap

Issue

After restoring a portion of data, Restores are getting terminated and CommVault is reporting Media Error.

Sep 15 18:48:52 localhost smbd[40962]: [handler/base.INFO] (35530) NetBiosTransport [0x2f67c60] getBytes: sockFD: 26 errno: 104
Sep 15 18:48:52 localhost smbd[40962]: [handler/base.INFO] (35530) NetBiosTransport [0x2f67c60] terminate: sockFD: 26
Sep 15 18:48:52 localhost smbd[40962]: [object/connection.INFO] (35530) Connection [0x3a76000] receiveWorker: connection terminated. status: 0xc000020d
Sep 15 18:48:52 localhost smbd[40962]: [object/connection.INFO] (35530) Connection [0x3a76000] receiveWorker: start termination
Sep 15 18:48:52 localhost smbd[40962]: [object/connection.INFO] (35531) Connection [0x3a76000] sendWorker: terminated
Sep 15 18:48:52 localhost smbd[40962]: [object/connection.INFO] (35530) Connection [0x3a76000] receiveWorker: terminated

CommVault Errors:
09/15 18:48:52 214680 2-# [MEDIAFS ] RealMagneticFS::validateChunkSize(): Failed to get attributes for file[\\vol\commvault\Folder1\CV_MAGNETIC\V_00000\CHUNK_223121], error=0x80070079:{CQiFile::Stat(751)/W32.121.(The semaphore timeout period has expired. (121))-GetFileAttributesExW failed}
09/15 18:48:52 214680 Pipeline received PL_FS_READ_ERR: Media Error!

 

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