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NetApp Stage KB

Disk rebuild on AVA is reporting error 'Enter valid shelf serial number'

Last Updated:

Applies to

AltaVault 4.4 and above


Unable to initiate disk rebuild as shelf serial number is reporting error.

(CLI) # show hwraid disk information

Adapter ID 0, Shelf serial Error, RAID Group 0:
[1, 15, 0] online      [1, 15, 1] online                   [1, 15, 2] online       [1, 15, 3] online
[1, 15, 4] online      [1, 15, 5] unconfigured, good       [1, 15, 6] online       [1, 15, 7] online
[1, 15, 8] online      [1, 15, 9] online                   [1, 15, 10] online      [1, 15, 11] online

Trying to initiate rebuild by identifying Shelf serial number from logs fail.

(CLI) # hwraid disk-add serial SHJSG1731000246 slot 5
Enter valid shelf serial number.

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