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Altavault service crashes while accessing SMB shares

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altavault
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DP
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Applies to

AVA 4.4 and later

Issue

  • Unable to access the SMB shares.
    • Error - Access denied
  • Backups are failing due to share access issue.
  • Each time while accessing the shares, the optimization service might go down.
  • Following Alert might be received if the service is crashed:
    • Process failure: smbd
  • This issue is intermittent in nature.

 

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